Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



 Category: Purchase, Upgrade and Activation

Articles in this Category

Unable to create Registry Key. Access denied.
Problem When attempting to activate it using the code in your email (XXXX-XXXX-XXXX-XXXX-XXXX), it would not allow activation. What do I need to do? It looked like it should activate but would no...
Article rated 3.7/5.0
Upgrade and update policy
Free updates We provide free upgrades to the updated versions of the same product that we may release within one year from the date of your purchase. For example, if you have purchased your licen...
Article rated 3.7/5.0
License types
1 Year License A 1 Year License allows the Licensee to use the Software for the period of one year and receive full support and updates available for this product for free during the period of one y...
Article rated 3.7/5.0
Priority E-mail Support
Priority support is intended primarily for our corporate customers who wish to have a guaranteed response to their questions within 24 hours, even during weekends and holidays. While all our products ...
Article rated 3.7/5.0
Does this software has a annual fee? Will the software expire?
We don't collect the annual fee and the purchased version will never expire.
Article rated 3.7/5.0
When will I receive my license key(s)?
All online orders are processed within the same business day. Because online orders are reviewed by our sales team, there may be a delay (up to 24 hours) before you receive your license details. Pleas...
Article rated 3.7/5.0
Can I buy your product on a CD?
In spite of the fact we distribute our software via Internet and deliver it electronically, you sure have an option to order a Backup CD. (Although not from your local CD store yet;) When ordering our...
Article rated 3.7/5.0
How will I receive my invoice?
An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue...
Article rated 3.7/5.0
Upgrading or updating software
Question I currently have a registered version of the software running version 2.1 and want to upgrade to the latest 2.7. Is there an upgrade package available or do I need to uninstall/reinstall usi...
Article rated 3.7/5.0
When I click the icon from desk top, it is showing unregistered
Problem I have installed and activated the software. But, when i click the icon from desktop, it is showing unregistered. Solution Please, launch the software as Administrator (right-click over t...
Article rated 3.7/5.0
Activating the software without internet or e-mail access
Question I just bought your software. My computer is not connected to internet or have access to e-mail. How can I get a password for activation? Answer Please, launch the activation wizard and s...
Article rated 3.0/5.0
Phone orders
Question I would like to place an order for some of your Products, Do you have a number I may call to place an order? Answer Please, visit the order page of the necessary product (for example, ww...
Article rated 3.7/5.0
Moving software to a new computer
Question I am a very satisfied user of this software for several years. I need some guidance on how to transfer this software to my new computer. The old computer will no longer be used so this will ...
Article rated 3.7/5.0
Remote support and assistance
AGG Software Remote Support is used to assist our customers by remotely accessing their system, analysing the reported issue and resolving it immediately. Remote support and assistance is intended pri...
Article rated 3.7/5.0
License Transfer
Question I was curious how I would go about transferring the license from the computer we have it on to the server (and possibly one more time if the machine we're planning to use will not perform su...
Article rated 3.7/5.0