Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.
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Replace old dot matrix printer
Question We have a printer that is hooked to a machine on a factory floor that prints out data on production efficiency, will your software allow a computer hooked to a serial port of this machine to ... |
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Logging data from serial devices via an USB port
Question Do you have any software solutions to monitor and data log NMEA message strings from a Trimble AG GPS unit and other data strings from 3 Trimble Greenseeker units via a USB output port on a ... |
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Can't configure the Windows Service mode
Problem I have a problem with this software when I access the option "Windows Service". The message error show below. After this message is not possible change the options about "Windo... |
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Serial Printer Logger
Question We have an alarm panel that prints out to an old dot matrix printer. We would like to capture this data on a pc. Will this product work for this application? How do we interface it to the pc... |
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Can two different programs access the server software via OPC
Question Can two different programs access the server software. I'm using the OPC server part. I'm trying to have real data displayed while also historically logging the data. These are two differ... |
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Take up to 4 different individual data strings at any one time
Question I am looking for data logging software that can take up to 4 different individual data strings at any one time. The data strings have more than 1 set of information within them (comma separa... |
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Call stored procedure from SQL Database Professional
Problem I have a problem, with the plugin we have, SQL Database Professional fro Data Loggers. We are trying to run a stored procedure (Microsoft SQL Server 2008 R2) but we are facing some problems, ... |
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Sending hex data
Problem I'm having a problem sending hex data. If I send any digit, it works find. But if I include an alpha character it sends each character as binary. For example: 0x81 is sent #80 and is sen... |
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How can I move all program settings?
Question For your software, is there an INI or CFG file where all the installation settings are saved so that if I need to install another licensed copy on a different PC I could then simply copy thi... |
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Program does not recognize modules
Problem Program does not recognize modules. I've installed several times with no success. Solution Possible reasons: You've purchased the Lite or Standard version. These versions doesn't s... |
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Create a "new folder" every x-time
Question Is it possible to extend that command with a "new folder" every x-time D/M/Y? Answer Yes, you may use the special command in the folder name like: C:\Folder\{YYYY}{MM}{DD} ... |
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How to send email after timout in Data Logger?
Question Hello, we have installed the Data Timout plugin in the PBX Data Logger. We have created an event called TIMEOUT1 as shown in the documentation. Our settings are: Parser variable = DATA_PA... |
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Can I send the data as Hex instead of ASCII?
Question Can I send the data as Hex instead of ASCII? For example, I want to send 0x80, not '0' 'x' '8' '0' Answer Yes. Please, specify it as #80. |
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Splitting data by timeout
Question #7E#00#11#90#00#13#A2#00#40#63#0D#A0#FF#FE#01#52#30#32#33#0D#78 #7E#00#11#90#00#13#A2#00#40#63#0D#A0#FF#FE#01#52#30#32#33#0D#78 #7E#00#11#90#00#13#A2#00#40#63#0D#A0#FF#FE#01#52#30#32#33#0D#78... |
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Scales logger and our need to extract data from common
Problem We have been looking into the Advanced Serial Data Logger and its functions and are unsure if we can do what we need. I have attached a text file it currently creates via serial ports and ano... |
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Exporting data directly to DDE server or Excel page
Problem I've just downloaded the trial of "Advanced Serial Data Logger" and attached my machine with COM port and it does successfully received some DATA as below attachment. But i met a pr... |
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Catch the data coming from serial port and export it as OPC protocol
Problem I installed Advanced Serial Data Logger and want to use it to catch the data coming from a serial port and export it through OPC protocol. I've downloaded the manual, but I didn't find how can... |
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The data logger works however, it randomly creates a log file every now and then
Question The data logger works however, it randomly creates a log file every now and then. It is set to create a new log file every day at 7:00 am but currently does so when ever it feels. ... |
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Display the ITEM1 value, obtained by reading the MODBUS RTU at COM1 port on Excel
Problem The PC is coupled with a PLC with MOBBUS-RTU. For a single register configured to be read at 40001 address, I obtain on the screen the following format: #01#03#00#00#00#01#0A #01#03#02#01... |
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MODBUS RTU & ASCII plugin problem
Problem I am using a trial version of the Serial Port Monitor and I am trying to use a Modbus plug in to talke to and view the Modbus traffic. The plug in is for RTU and ASCII. The program un... |
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Service icon on Windows Vista, Windows Server 2008, Windows 7
Question I have problem with Advanced PBX Data Logger on W2008 server. After close the logger the program is closed. The service of the logger is run, but I do not see icon of PBX logger on down ... |
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Advanced Serial Data Logger - Data Query Module
Problem I recently downloaded your Advanced Serial Data Logger and have a question on the ‘Query Parse Filter’, Data Query Module. I have piece of equipment that I’d like to capt... |
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Configure a command to be sent across a RS232 connection
Question I reviewed your Advanced Serial Data Logger software and on line tutorial a couple weeks back and just downloaded the trial version today. In the review, I saw a place where you could config... |
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ASCII text file with the data is appended on the same row
Problem I am generating a ASCII text file with my data. However, the data is appended on the same row, and I need it to be appended on the next line. I tried the ASCII <13><10> and the ... |
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Redirecting UDP data to other computer/IP
Question I have an application where I need to capture two UDP data streams from a fixed IP LINUX computer. I would then like to then send the two UDP streams to two other window computers that also ... |
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Protect data loggers to avoid people create or modify some configurations
Question I have a question related to Advanced Serial Data Logger's user interface. Is it possible to protect some options on menu?. Some days ago, in a pc with your software I saw two "COM 1&qu... |
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Integrate with email so that captured files will sort email automatically
Question Will the data logger operate on Windows 7 and integrate with email so that captured files will sort email automatically Answer Yes, but you'll need the Enterprise version of our software... |
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Logging a serial stream from a RS-232 port and the same data a raw TCP/IP socket
Question We have the need of logging a serial stream of *.csv style info, from a RS-232 port and the same data a raw TCP/IP socket. Currently we are using HyperTerm and RealTerm with good success but... |
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Store data from an OPC server to a database based on a trigger value
Problem I'm looking at the OPC Data Logger. One feature I'm looking for is if it will store data from an OPC server to a database based on a trigger value. Solution The enterprise version of our ... |
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Send a command every 5 seconds to retrieve a weight value
Problem Hello, I have a Packital CheckWeigher, and need to send it a command every 5 seconds to retrieve a weight value and store it in a flat (Text or CSV) file with a timestamp per entry. The resul... |
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Advanced Serial Data Logger Questions
Question My company is currently looking into getting new software that can analyze and sniff the RS232 protocol. Your product mentions that it can log multiple serial ports at the same time. Just ho... |
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Service wont start
Question I've tried to check the "Use program as service", the service exists but it cannot start. The message is: "The Advanced PBX Data Logger service on Local Computer started and then stopped. So... |
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Service mode not collecting data
QuestionData logger captures and parses data fine in normal mode, but when in service mode, no data is being logged. Can you please advise? Answer 1. Please try to start the program with the elevated ... |
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Demo limit exceeds over 100
Question There is a notification that shows in our data logger that the demo limit exceeds over 100 but our software have a license. What does it mean and how to resolve this? Answer It seems that you... |
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Cannot connect to TCP port
Problem I downloaded and tested you software on my workstation (Windows 10) and it worked fine. I then proceeded to uninstall on my machine and install it onto our Windows 2012 server. We can ping our... |
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Data types of parsed values
Question When I watch a parsed value in the main window I see a parser item name, value and a number in square brackets. E.g. [7] or [8]. What is it? Example: DATE_TIME_STAMP[7]=2017-02-27 08:54:34;DA... |
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Filtering the infomation in a data logger
Problem We are reading the infos of a machine, which are like 40 different values but we do not want to read it every 30 seconds but only if a value of these 40 changes. We are not able to do it with ... |
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Connection lost
Problem Sometimes, the connection of a monitoring TCP port is stopped and I no longer get monitored data files being saved. I have to manually restart the service or open/close the TCP port. Solution ... |
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Logger cannot open a COM port
Problem A device communicates with a computer through a (virtual, USB) serial port. The device frequently sends data to a computer. It occasionally gets incorrectly identified by Windows as a bus mous... |
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Automatically start asdl when Windows starts
Problem I am having trouble getting the logger to start when Windows starts up. I have tried the following: I added the logger shortcut to Windows Scheduler. I added the logger shortcut to the shell/s... |
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Unable to use the Access ODBC driver with Office 365 ProPlus or Microsoft 365 Apps
Symptoms When you try to create an ODBC DSN for drivers that are provided by Microsoft Access in the Data Sources ODBC Administrator, the attempt fails. This problem occurs if you're using a Click-to-... |
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Estimate the maximum number of configurations, port, devices, data tags
Question I'm considering buying your Data Logger. Could you please tell me the maximum capability to log multiple TCP/IP or UDP ports simultaneously is? What is the maximum number of devices the softw... |
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How to capture raw data to a log file
Question We need to capture outgoing data from our device to a log file without any changes or modifications for further analyzes in emergency cases. Answer You can configure the highlighted option ... |
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Cannot connect to a remote host using TCP/IP
Problem #1 I am running a trial of this product but have been unable to make it work. I keep getting: [172.16.40.12:3000] 172.16.40.12:3000 can't be opened [No connection could be made because the tar... |
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Log file not readable in the Gps tracker data logger software
Problem I'm noticing that log files are not readable, so I can't use them for any check. |
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