Moving software to a new computer

Question

I am a very satisfied user of this software for several years. I need some guidance on how to transfer this software to my new computer. The old computer will no longer be used so this will still be a single license user. I do not have a License number. Can I download the current version and somehow enter my registration information?

Answer

Unfortunately, if your one year period of free updates is over, then you cannot download the latest version from our website and activate it. The newest version will reject your activation code.

If you lost your activation code and cannot activate the purchased version then please you may request it here https://www.aggsoft.com/support/lostkey.htm.

If you lost your activation code and access to your email address, please, contact our support team with your order number, and we'll send you the activation code ( https://www.aggsoft.com/support/ ).

If you want, you may purchase an update (with a discount) here:
https://www.aggsoft.com/support/update.htm

Steps:

1. Verify the ending date of your period of free updates and tech. support here: https://www.aggsoft.com/support/update.htm
   1. If your period of free updates is not over, please, download the latest version of our software.

   2. Otherwise, prepare the installation package of the purchased version. Note: we do not store old versions on our server for more than one (1) year, because this is a part of our technical support. And if you renewed your subscription to updates and then you can always download the latest version from our servers.

   3. If you cannot find the old installation package in your backups, then you may copy the program folder from the old computer using a USB stick or network. The default program folder is:
      On Windows 64-bit: C:\Program Files (x86)\Program Name\
      On Windows 32-bit: C:\Program Files\Program Name\
      For example, if you are migrating from Windows XP 32-bit to Windows 10 64-bit, then you should copy the whole "Program Name" folder from "C:\Program Files\" to "C:\Program Files (x86)\" on the new computer.

2. Install the program on your new computer.

   1. Launch the installation file (e.g., setup.exe).

   2. During the installation, follow the installation wizard’s instructions. Leave all options unchanged (by default) if you are not sure.

   3. Complete installation.
3. Launch the installed the program and activate it. If you have Windows Vista, 7, 8, 10 or higher OS, then you should launch the program with elevated administrator privileges: right-click over the program icon and select "Run as administrator."
   1. If the program can start in the trial mode on this computer, then select the "Help - Activate" menu item.
   2. If the program cannot start on your new computer, then go to the program folder (C:\Program Files (x86)\Program Name\) and launch onlineactivator.exe
   3. Select an appropriate activation method (Online, Email, Offline) and put your activation code (the activation code looks like 11111-11111-11111-11111-11111). Follow the activation wizard’s instructions.
   4. The activation wizard will ask you to restart the program. Now, you may launch the program as a nonprivileged user. Note: ancient versions may work incorrectly on a modern OS. Then you may try to start the program as an administrator or set a compatibility mode.
   5. Select the "Help - About" menu item and ensure that the program was activated successfully. In this case, the right top corner of the About window contains information about your license.
4. Finally, de-install the program on the old computer (if it is possible).

Possible problems:

Problem: You have upgraded your OS (e.g., Windows 7 to Windows 10) and the program won't start.

Solution:

1. Delete old registration information (the "Key" value) from the following registry nodes (if it exists) using regedit.exe

On Windows 64-bit

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AGG Software\Program Name
HKEY_CURRENT_USER\SOFTWARE\AGG Software\Program Name

On Windows 32-bit

HKEY_LOCAL_MACHINE\SOFTWARE\AGG Software\Program Name
HKEY_CURRENT_USER\SOFTWARE\AGG Software\Program Name

2. Delete any *.key files from the program folder C:\Program Files (x86)\Program Name\ (if this file exists there).

3. Try steps 3.1-3.5 above.

Problem: An old version does not want to activate on a modern OS (e.g., migration from Windows XP to Windows 10).

Solution:

1. Launch regedit.exe and open the following registry node:

On Windows 64-bit

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AGG Software\

On Windows 32-bit

HKEY_LOCAL_MACHINE\SOFTWARE\AGG Software\

2. Right-click over this node and select "Permissions...". In the dialog window, select "Users" and grant full access.