Quick Help

Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

 Category: Purchase, Upgrade and Activation

Articles in this Category

Unable to create Registry Key. Access denied.
Problem When attempting to activate it using the code in your email (XXXX-XXXX-XXXX-XXXX-XXXX), it would not allow activation. What do I need to do? It looked like it should activate but would not acc...
Article rated 3.7/5.0
Upgrade and update policy
Free updates We provide free upgrades to the updated versions of the same product that we may release within one year from the date of your purchase. For example, if you purchased your license in Marc...
Article rated 4.2/5.0
License types
1 Year License A 1 Year License allows the Licensee to use the Software for one year and receive full support and updates available for this product for free during one year. Regular License The Regul...
Article rated 3.9/5.0
Priority E-mail Support
Priority support is intended primarily for our corporate customers who wish to have a guaranteed response to their questions within 24 hours, even during weekends and holidays. While all our products ...
Article rated 3.4/5.0
Does this software has a annual fee? Will the software expire?
We do not collect the annual fee, and the purchased version will never expire. The license is perpetual, but the period of free updates and technical support is limited to one (1) year.
Article rated 4.2/5.0
When will I receive my license key(s)?
Usually, we process all online orders within the same business day. Our sales team may review some orders, and it may take more time (up to 24 hours) before you receive your license details.If you did...
Article rated 4.0/5.0
Can I buy your product on a CD?
In spite of the fact we distribute our software via Internet and deliver it electronically, you sure have an option to order a Backup CD. (Although not from your local CD store yet;) When ordering our...
Article rated 4.0/5.0
How will I receive my invoice?
An invoice for your order will be issued only after payment is received. For orders paid by credit card or direct debit from your bank account (electronic debit or online wire transfer), we will issue...
Article rated 4.2/5.0
Upgrading or updating software
Question I currently have a registered version of the software running version 2.1 and want to upgrade to the latest 2.7. Is there an upgrade package available or do I need to uninstall/reinstall usin...
Article rated 4.2/5.0
Moving software to a new computer
Question I am a very satisfied user of this software for several years. I need some guidance on how to transfer this software to my new computer. The old computer will no longer be used so this will s...
Article rated 3.9/5.0
When I click the icon from desk top, it is showing unregistered
Problem I have installed and activated the software. But, when i click the icon from desktop, it is showing unregistered. Solution Please, launch the software as Administrator (right-click over t...
Article rated 3.4/5.0
Activating the software without internet or e-mail access
Question I just bought your software. My computer is not connected to the internet or have access to e-mail. How can I get a password for activation?   Answer Please start the activation wizard on the...
Article rated 3.0/5.0
Phone orders
Question I would like to place an order for some of your Products, Do you have a number I may call to place an order? Answer Please, visit the order page of the necessary product (for example, ww...
Article rated 4.0/5.0
Remote support and assistance
AGG Software Remote Support is used to assist our customers by remotely accessing their system, analyzing the reported issue and resolving it immediately. Remote support and assistance are intended pr...
Article rated 4.0/5.0
License Transfer
QuestionI was curious how I would go about transferring the license from the computer we have it on to the server (and possibly one more time if the machine we're planning to use will not perform suff...
Article rated 4.3/5.0
The program won't register
Problems An endless loop of entering a serial number, then registering online, then it says to re-start. It then forces me to activate the program again! Over and over. The program never runs. Solutio...
Article rated 2.3/5.0
Restore lost activation code or license key
Problem You have lost or forgotten the client details you need to activate your product or renew your subscription (activation code or license key). Solution
Article rated 3.0/5.0
What’s the support plan for? Is it optional?
Your initial license purchase provides you with a one-year support plan. For as long as your plan is valid, you get access to our in-depth support.   Once your support plan expires, you can choose to ...
Article rated 5.0/5.0
Plugins are grayed out (disabled) after activation
Problem I have been working with the trial version and using the Expression plugin. I went and bought the full version and activated the license, but now all the plugin's are grayed out. Did I get the...
Article rated 5.0/5.0
What dose it mean "Enterprise with ALL plugins"?
The regular Enterprise license includes and supports many free plugins (list of all plugins). But all plugins with the Pro or Professional suffix require a separate license (for example, SQL Database ...
Article not rated yet